Privacy

Effective Date: [19/11/2024]
Last Updated: [19/11/2024]

At Treecycleglasgow.co.uk ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and delete your personal data in compliance with the UK General Data Protection Regulation (GDPR) 2018.

1. Who We Are

Treecycle.co.uk provides tree collection services across the UK. We collect and process personal data solely to manage tree collection requests. For any queries regarding this Privacy Policy, you can contact us at:
Email: contact@treecycleglasgow.co.uk

2. What Information We Collect

We collect the following personal information to provide our tree collection services:

  • Name: To identify the customer.

  • Contact Details: Phone number and email address for service coordination.

  • Address: Collection point for service

  • Payment Information (if applicable): For processing payments securely.

We do not collect or process any special categories of personal data (e.g., health data or biometric data).

3. How We Use Your Information

We process your personal data for the following purposes:

  • To arrange and confirm tree collection services.

  • To contact you regarding your booking, including changes or updates.

  • To process payments and issue receipts (if applicable).

We will never use your personal data for marketing purposes or share it with third parties for such activities. 

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual Necessity: To provide the tree collection service you have requested.

  • Legitimate Interests: To manage and improve our services.

5. Data Retention

We will store your personal data only as long as necessary to provide our services:

  • All personal data collected will be securely deleted 30 days after your tree has been collected.

Payment data (if applicable) will be retained for legal and accounting purposes in line with statutory requirements.

6. Sharing Your Information

We may share your data only under the following circumstances:

  • Legal Obligations: To comply with legal or regulatory requirements, such as responding to a lawful request by public authorities.

We will never sell, rent, or share your personal data for marketing purposes.

7. Your Rights Under GDPR

As a resident of the UK, you have the following rights under GDPR:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data.

  • Restriction: Restrict certain data processing activities.

  • Data Portability: Request a copy of your data in a machine-readable format.

  • Objection: Object to processing where we rely on legitimate interests.

To exercise these rights, please contact us at contact@treecycleglasgow.co.uk.  We will respond to your request within 30 days.

8. Data Security

We implement strict security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and regular monitoring of our systems.

9. Cookies

Our website uses cookies solely for essential functions, such as enabling you to book our services. We do not use cookies for tracking or analytics.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the "Last Updated" date revised accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Email: contact@treecycleglasgow.co.uk

 

If you believe your data has not been handled properly, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.