Terms & Conditions

Effective Date: [19/11/2024]
Last Updated: [19/11/2024]

Welcome to treecycleglasgow.co.uk. By using our website and services, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. About Us

Treecycleglasgow.co.uk is a tree collection service operating in the UK. We specialize in the responsible recycling of trees. For any inquiries, please contact us at:
Email: contact@treecycleglasgow.co.uk

2. Acceptance of Terms

By placing an order with Treecycleglasgow.co.uk, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.

3. Placing an Order

  • Orders must be placed through our website at treecycleglasgow.co.uk.

  • Once your order is confirmed, you will receive a confirmation email detailing your chosen collection date and instructions.

4. Your Order and Collection Process

  • Collection Time: Tree collection will begin at 9:00 AM on the day you have chosen for collection.

  • Preparing Your Tree: You must ensure your tree is placed outside your property in a clearly visible and accessible location before 9:00 AM on the collection day.

  • Missed Collections:

    • If your tree is not outside when our team arrives, we will send you a reminder email.

    • A reattempt will be made to collect your tree the following day. If the tree is still not accessible, the order may be cancelled without a refund.

5. Payment Terms

  • All payments must be made through our secure online payment system at the time of placing the order.

  • We do not accept cash or payments on the day of collection.

6. Refund and Cancellation Policy

  • Cancellation by You: You may cancel your order up to 24 hours before the scheduled collection date for a full refund.

  • Missed Collections: If your tree is not available for collection on both the scheduled day and the following reattempt day, the order will be cancelled, and no refund will be issued.

  • Service Issues: If we fail to collect your tree due to unforeseen circumstances, you will receive a full refund or an option to reschedule at no additional cost.

 

7. Limitation of Liability

  • Treecycleglasgow.co.uk will not be held responsible for:

    • Delays caused by factors outside our control (e.g., severe weather or road closures).

    • Damage to property caused by improper placement of the tree for collection.

  • Our liability is limited to the cost of the service you have paid for.

8. Your Responsibilities

  • Ensure the tree is free from decorations, stands, and other materials before placing it outside.

  • Ensure the location is accessible and safe for our team to collect the tree.

9. Data Protection and Privacy

We respect your privacy and handle your personal data in accordance with our Privacy Policy.

10. Modifications to Terms

Treecycleglasgow.co.uk reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page, and the "Last Updated" date will be revised. Continued use of our services after changes have been posted constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms and Conditions are governed by the laws of Scotland. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Scotland.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: contact@treecycleglasgow.co.uk